Q. How long has Home Health Care Solutions been in business?
A. Owner Heather Kirk is a Registered Nurse and brings over 20+ years of experience in the health care industry. Heather also owned and operated several adult family homes from 1997 – 2009. She has in-depth experience as a case manager with the Hospice “in-home” program and understands the unique needs of this area of care. Heather understand the needs of the community and brings her 20+ years of experience to the home care industry and established Home Health Care Solutions in 2010.
Q. What kind of home care services does Home Health Care Solutions provide?
A. Home Health Care Solutions provides numerous home care services across the country to families just like yours. See our full list of services. To see how we might be able to help your family specifically, take our Care Services Needs Assessment. To see how we help families just like yours, read our in-home care customer testimonials.
Q. Where do you provide services?
A. Home Health Care Solutions serves families of Richland, Kennewick, Pasco and surrounding areas of eastern Washington.
Q. What qualifies as “home” when home health care is being considered?
A. A patient’s residence is wherever she makes her home. This may be her house, an apartment, a relative’s home or a care facility. Additionally, we can sit with you in the hospital, the doctor’s office or other appointments.
Q. What is the difference between home care, home health care and hospice care?
A. Home-care agencies perform household and personal care services, like preparing meals, cleaning, and helping with bathing or dressing.
Home health care provides medical treatment for an illness or injury, with the goal of helping you recover, regain your independence and become as self-sufficient as possible. Home health care can also help you live with a chronic condition, like heart disease, COPD, or diabetes. Additionally, home health care can include some personal care services, like help bathing and dressing, as part of the plan of care ordered by your doctor.
Hospice care is designed to provide non-curative treatment and comfort for those who are facing a life-limiting illness. It offers a support system of medical, social, psychological, and spiritual services that support a patient, their family, and other loved ones. Home Health Care Solutions provides all care services and works side-by-side with our local Hospice agency to meet all our clients’ physical, emotional and spiritual needs.
Q. Are your caregivers insured and bonded?
A. Yes. Every caregiver is an employee of Home Health Care Solutions. To help ensure the safety and well being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers’ compensation insurance.
Q. Will I have a choice of who comes to my home?
A. Yes. We encourage your involvement in the decision-making process. And with our proprietary screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. Your satisfaction is our utmost priority. We always try to accommodate any requests you may have for a change in caregivers (as allowed by law).
Q. Will my family member always receive care from the same caregiver?
A. Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we’ll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.
If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We’ll do what it takes to make sure we achieve that goal.
Q. Can Home Health Care Solutions help with medications?
A. Yes. Home Health Care Solutions can administer medications. Our caregivers can always assist in reminding individuals to take their medications. In fact, medication reminders are one of our most requested services. We can also report any side effects and assist with pre-measured medication packages.
Q. Can I change or discontinue the services my loved one receives?
A. You can change the number or type of service we provide your loved one whenever it’s necessary. We understand the care situation can quickly change, so we’re as flexible as possible with your loved one’s care. Plus, you’re never bound to a long-term contract, so you can discontinue your relationship with Right at Home at your discretion.
Q. How can I verify a shift was completed?
A. Home Health Care Solutions uses a combination of Internet-based solutions to verify time and attendance. This allows you to have a written record of services within the home where care is provided. And we can provide written verification at any time. Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent.
Q. Do I need a physician’s authorization for your services?
A. No. You don’t need pre-authorization, pre-qualification, certification or even a prescription for our services. You choose the services you want, when to start those services and how often those services are used.
If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we’re happy to help with the entire “benefits coordination” process. This includes providing any documentation you need for reimbursement by an insurance carrier.
Q. What are the costs of your home care services?
A. Every family we serve receives a Custom Care Plan specific to their needs and budget. Several factors help determine the exact cost:
- Number of hours of care per week
- Level of home care services received (non-medical, skilled nursing, etc.)
- Area of the country where services are provided
Our home care services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you. To discuss the exact rates for the services you may need, contact Home Health Care Solutions. We’ll set up an in-home consultation to begin discussing a Custom Care Plan and the rates for each service on your plan.
We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least thirty days notice.
Q. Are home care services covered by insurance or Medicare?
A. Medicare does provide an Eligibility Tool to see if your family qualifies, but they typically don’t pay for the type of hourly personal care service provided by Home Health Care Solutions. We may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.
Additionally, Home Health Care Solutions has preferred relationships with health insurance companies who either fully reimburse or partially reimburse for home healthcare. Please see our Payment Methods page for more information.
Q. Do I pay the caregiver directly?
A. No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you’ll never be asked to pay an additional fee to any employee.
Q. How is the privacy of my personal information maintained?
A. We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information. This starts once we have a formal services agreement, before a caregiver even comes to your family member’s home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client’s – or legally authorized representative’s – formal consent. Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to the care of your loved one.
Q. HHC Solutions’ services seem like a good choice. What’s the next step?
A. Give us a call. We’ll arrange a time to visit you and your loved one to discuss your particular home care situation and how HHC Solutions can help. Together, we’ll go over the care your family needs and the care we provide. We’ll answer all of your questions regarding in-home care services and costs. Then, we’ll begin putting together your Custom Care Plan and matching your loved one with the right caregiver. Often, care can begin the same day.